RETURNS & EXCHANGES
We hope you love your Diani Swim purchase! If you need to make a return or exchange, please review our policy below.
14-DAY RETURN POLICY
You have 14 days from the date of delivery to request a return or exchange.
Items must be in original condition: clean, unused, undamaged, with all labels, hygiene stickers, and packaging intact.
Important: Please try on bikini bottoms over your own underwear. Items not meeting these conditions may not be accepted for return or exchange.
RETURN OPTIONS
We offer the following options for eligible returns:
- Store Credit
- Exchange for another item
We do not offer refunds for sizing-related or change-of-mind returns, except where required by applicable law.
HOW TO INITIATE A RETURN
Email us at info@dianiswim.com with your order number to request a return or exchange.
Once your request has been reviewed, we'll provide a UPS return label along with the necessary instructions.
PROCESSING RETURNS
Once we receive your return, please allow 3–5 business days for inspection and processing.
Once approved, you'll receive an email confirming your exchange or store credit.
RETURN SHIPPING
Customers are responsible for return shipping costs.
Once your return request has been reviewed, we'll provide a UPS return label along with the necessary instructions and information about any applicable shipping fees.
Original shipping charges, customs duties, and import taxes are non-refundable, subject to applicable consumer rights.
DAMAGES & ISSUES
If you receive a defective, damaged, or incorrect item, please contact us at info@dianiswim.com with your order number and photos of the issue. We'll help resolve it as quickly as possible.
Damage caused by normal wear, misuse, or improper care is not eligible for return or exchange.
For more information or assistance, please contact info@dianiswim.com.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.